Skills for School and College Frontline Office and Reception Staff

  • No Forthcoming Dates
  • Leadership
  • Full
  • Early Years, Primary, Secondary, Further Education
  • Workforce

Suitable for: School or college office staff and managers who want to give the best possible first impression to visitors and callers and to fulfil all aspects of their role effectively.

As they are frequently the first point of contact with the outside world, front-line staff play a vital role in shaping the image and reputation of their school or college. This course will help office staff from primary, secondary and special schools, as well as FE colleges, to maximise their potential in these areas.

  • Giving a professional and courteous impression to visitors and callers

  • Becoming a vital link in the school’s management chain

  • Developing key skills for running reception successfully

  • Improving communication and listening skills

  • Handling difficult people, coping with crises and conflict

  • Projecting a professional image

  • Promoting co-operation amongst colleagues

  • Improving your management skills


  • The course highlighted areas that I hoped and brought to my attention areas that I can improve and ways in which to do it. Deborah Conyard, Little Reddings Primary School

  • The course was very informative, it gave me ideas that I wouldn’t have though of. Sasha Holdsworth, John Jamieson School

  • It will help me to work better and I am going back to work with a lot of new ideas. Adenike Awosanya, Kingsdale Foundation School

  • The trainer was very informative and down to earth. I have gone away with ideas of how to improve myself and the workplace. Katy Pye, Rose Bridge High School

  • Helpful and useful to put into practice at work and in every day life. Claire Burton, Wells Cathedral School

PLP delegates: £175 per person Non PLP delegates: £225per person

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